Warranty Conditions

1. Warranty Exclusions

• No returns or refunds will be accepted for parts that have had their protective films, adhesives, or double-sided tapes removed, or for flex circuits that have been bent, soldered, or otherwise damaged, rendering them unsellable.

• The warranty does not cover damage caused by:

  • Accidents, misuse, or improper handling.

  • Repairs attempted by unauthorized personnel (outside our technical service).

  • Cleaning with inappropriate products.

  • Liquid spills.

  • Exposure to excessive heat or similar conditions.

How to Process a Return or Exchange

1. Submit an RMA Request

• Fill out the RMA form and prepare your return package in good condition.

• Once we receive your request, we will contact you.

2. Return Shipping Instructions

For Iberian Peninsula Customers (Spain & Portugal)

• When placing your order on our website, write "RETURN REQUEST" in the comments section.

  • The courier will automatically collect your return package the next business day.

Shipping Costs:

• Returns over €100: Free pickup.

• Returns under €100: €3 shipping fee.

• Returns under €100 without a new order: €6 shipping fee (we will arrange pickup).

• Alternatively, you may ship the package yourself using your preferred courier.

For Spanish & Portuguese Islands

• Ship via National Postal Service (Certified Mail recommended).

• Returns over €200: We will refund shipping costs upon receiving proof of payment (sent via email). A discount voucher will be issued for future purchases.

For EU Customers (Outside Iberian Peninsula)

• Contact us with the package weight and dimensions for a shipping cost estimate.

• You may also ship using your own courier.

• Returns over €500: We will refund shipping costs upon receiving proof of payment (sent via email). A discount voucher will be issued for future purchases.

3. Return Processing Time

• After receiving your package, we commit to providing a resolution within 4 business days.

Refund & Exchange Policy

• Refunds are issued as store credit (discount vouchers), not cash or bank transfers.

• Exchanges will be shipped with your next order or at a date you specify.

Important Notice

• Returns are processed at the current market price of the part, not the original purchase price (subject to fluctuations).

Exceptions to the Right of Withdrawal

Under Article 103 (Last Updated: 29/03/2014):

b) Goods/services subject to financial market fluctuations beyond the seller’s control.

• Our imported parts are priced in USD and fluctuate daily.

d) Goods that deteriorate or expire quickly.

• Our parts are susceptible to damage from electrostatic discharge (ESD), improper handling, excessive heat, or similar conditions.

e) Sealed goods that cannot be returned for health/hygiene reasons after unsealing.

• No returns accepted for unsealed items (e.g., headphones, microphones).

f) Goods that, after delivery, become inseparably mixed with other items.

• No returns accepted for parts with removed protectors, adhesives, bent/soldered flex circuits, or irreversible modifications.

<<Formulario de RMA>>